Welcome To Our Free, Best Practices Library

About The Library

The Online Protection Coalition has developed a significant collection of best practices white papers, dealing with many of the problems being faced by businesses and individuals alike.

The white papers have been compiled by an international, multi-discipline team of experts that includes attorneys, cyber investigators, PR experts, and social media specialists.  They are designed to give you an unbiased view of what our committees believe are the very latest, and best practices.

How To Access The Library

Scroll through this page looking for the major category that best describes the issue where you need help.

Then, click on that section and look for the whitepaper that matches your issue.  If you are a member and are logged in, then you can simply download the paper to your computer or phone.

If you are not a member, it will prompt you to become a member (free).

Below Begins The Library Contents

Reputation & Brand Protection

The online reputation / brand is becoming one of a company’s most valuable assets. Top global companies have taken steps to protect this asset but many other companies are playing a game of Russian roulette. Learn what every company should be doing in this new online world.

Defamation/Reputation Attacks

Complaint sites, review sites, blogs, and social media have become the weapons of choice for someone upset with your company. Frequently, these are not just unhappy customers but competitors, employees, and other disgruntled parties intent upon harm. However, most companies and their legal advisors do not know the rights steps to take when you come under attack.

Online Product Diversion

Companies everywhere are struggling with diverted product being sold online at Amazon, eBay, Alibaba, and private websites. Authorized dealers are being undercut and are pressuring companies to respond. Learn best practices in dealing with these problems.

Anonymous Attacks

In a matter of minutes, an anonymous party can go online and destroy the reputation of a company. However, most companies and their counsel are unfamiliar with the tools and tactics that can be used to find and stop these illegal acts.

Online Reviews

Yelp, TripAdvisor, Vitals, and many other online review sites now are the go-to resource for customers to check out a company. This is especially true for those companies that get researched from mobile devices. Learn how to legally deal with both the good and bad sides of this relatively new phenomenon.

Complaint Websites

Most companies have never heard of websites like Ripoff Report, Complaints Board, and Pissed Consumer, to name a few. However, if the company is listed on one of these sites, they rapidly learn how difficult it can be to deal with. When used for their intended purposes of giving consumers a voice, they are extremely effective. When used as a weapon by people ignoring the law, then it can become a company’s worst nightmare.

Traffic Diversion

Companies lose substantial revenues everyday online from those using their trademarks and even company names to steal traffic. Oftentimes, this is done to divert traffic to a competitor’s site. Learn about this practice and what can be done.

Harassment/Stalking

Online stalking/harassment has become rampant and affects all walks of life from executives, to celebrities, to professionals, to the average Joe. While we hear a lot about cyberbullying of kids, few talk about what is happening to adults. Learn the basics of how to protect yourself as well as what to do if you become stalked or harassed online.

Website Attacks

Corporate websites are under constant attack. This includes being probed by hundreds of automated bots on a monthly basis, to intentional injection of malicious code, to a distributed denial of services (DDoS) attack.

Online Copyright Infringement

Copyright infringement can take on many forms in the online world. For example, digitally delivered products, like music and video, are often replicated and distributed across the web. Other types can include intentional misuse of companies pictures or written content. And others include widespread dissemination of private photos that have been obtained from executives, celebrities, or other concerned individuals.

False/Misleading Advertising

Since the online capture of potential customers is skyrocketing and potentially very lucrative, your competitors may be trying to gain an edge via unscrupulous advertising tactics. Learn what to look out for and what can be done.